Kachingo: Your Expert Guide to Personalised Box Frames

You’re here because you want to turn a cherished memory or meaningful item into a stunning display piece. Kachingo makes it simple to create custom box frames that preserve your treasures with a professional finish. This page walks you through everything you need to know—from understanding the service to designing your perfect frame and getting it delivered. By the end, you’ll know exactly how to use Kachingo to create a gift that feels personal, polished, and lasting.

If you’re ready to start, visit https://www.personalisedboxframes.com/ to explore the full range of options and begin your design.

Quick Answer

Kachingo is a UK-based online service that lets you design and order custom box frames for photographs, memorabilia, keepsakes, and 3D objects. You choose the frame size, colour, depth, matting, and backing, then upload your items or specify dimensions. The frame is handcrafted and delivered to your door. The entire process takes about 5–10 minutes online, and frames ship within 5–7 working days.

What Makes Kachingo Different?

Unlike generic framing shops, Kachingo focuses entirely on box frames—deep frames that can hold objects up to several centimetres thick. This specialisation means they offer a wider range of depths, better advice on mounting, and more consistent quality. The online design tool is intuitive, showing you a live preview as you adjust colours, mat widths, and frame styles. Every frame is made to order, so you’re not limited to standard sizes. Kachingo also provides a dedicated customer service team that can help with tricky items like medals, keepsakes, or shadow boxes.

Step-by-Step Guide to Ordering Your Box Frame

Step 1: Choose Your Frame Size

Decide the external dimensions of the frame. Kachingo offers standard sizes (e.g., 8×10, 12×16) and custom sizes up to 40×60 inches. For irregular items, measure the largest dimension and add at least 2 inches for matting. Why this matters: The frame size determines the visual impact and how much space you have for matting. Tip: If you’re framing a lightweight item like a letter, choose a smaller frame to keep the focus on the content. Common mistake: Ordering a frame too small for the item – always leave breathing room.

Step 2: Select the Frame Depth and Colour

Box frames come in depths of 20mm, 30mm, 40mm, and 50mm. Deeper frames hold thicker objects like medals, shells, or 3D souvenirs. The colour options include black, white, natural wood, silver, and gold. Why this matters: Depth affects how the object sits inside – too shallow and it won’t fit; too deep and the item may look lost. Tip: For a shadow box effect, choose a depth that matches the thickness of your object plus 5mm clearance. Common mistake: Choosing a colour that clashes with the item – neutral tones usually work best.

Step 3: Pick the Matting and Backing

You can add a bevelled mat (single or double) in white, cream, or black. The backing colour can be white, black, or a custom colour via the notes. Why this matters: Matting creates a border that isolates the item and adds a professional gallery look. Tip: Use a double mat for a layered effect – it elevates the perceived value. Common mistake: Skipping matting entirely – a bare frame can make the item look cramped.

Step 4: Upload Your Design or Describe Your Item

For photos, you upload a high-resolution image. For physical objects, you describe the item in the order notes (dimensions, material, weight) and optionally send photos by email. Kachingo’s team will advise on the best mounting method. Why this matters: Accurate information ensures the frame is built to hold your item securely. Tip: For fragile items, request a “float mount” – it suspends the object slightly above the backing. Common mistake: Uploading a low-res photo – the final print quality will suffer.

Step 5: Review and Place Your Order

The online tool shows a preview of your frame with all selections. Double-check measurements, colour, and depth. Add any special instructions in the notes. Then proceed to checkout. Why this matters: A mistake here means a re-order and extra cost. Tip: Use the “save design” feature to revisit later. Common mistake: Forgetting to include delivery address details correctly.

Step 6: Receive and Enjoy Your Frame

Once crafted, the frame is shipped in a custom box with foam inserts. Unpack carefully and hang or display as desired. Why this matters: Proper handling prevents damage. Tip: Use the included hanging hardware – Kachingo provides a wall mount and adhesive pads for shallow frames. Common mistake: Applying pressure to the glass – it’s real glass, not acrylic.

Pricing and Options

Frame Size	Depth	Matting	Base Price (GBP)	Shipping
8×10 inches	20mm	Single white	£29.99	£4.99
12×16 inches	30mm	Double cream	£49.99	£5.99
Custom size (e.g., 14×20)	40mm	Single black	£69.99	£6.99
Large 20×30 inches	50mm	Double white	£99.99	£9.99

Prices are indicative and may vary. Custom sizes incur a 20% surcharge. Shipping is free on orders over £100.

Checklist for a Successful Order

• Measure your item precisely (length, width, thickness).
• Choose a frame size that leaves at least 1–2 inches of matting around the item.
• Decide between a shadow box (deep) or a traditional box frame (shallow).
• Select a mat colour that complements the item (neutral colours are safest).
• Upload a high-resolution image (300 DPI) if using a photo.
• Add any special mounting requests in the order notes.
• Double-check the delivery address before payment.
• Inspect the frame upon arrival and report any damage within 48 hours.

Common Mistakes to Avoid

• Mismeasuring the item: Always measure the thickest part; a 20mm frame won’t hold a 25mm medal.
• Ignoring the gap: Without a mat, the item can feel lost inside the frame.
• Choosing a low-contrast mat: A white mat on a white photo can wash out the piece.
• Forgetting about UV protection: Ask for UV glass if the frame will be in direct sunlight.
• Not securing the item: Heavy items need adhesive or mounting wire – mention this in the notes.

Troubleshooting Your Order

Problem: My item doesn’t fit in the frame.
Reason: The depth or size was miscalculated.
Solution: Contact Kachingo support within 24 hours of delivery. They may offer a re-cut or exchange at a reduced cost. Always measure twice before ordering.

Problem: The frame arrived damaged.
Reason: Shipping mishandling.
Solution: Take photos of the damage and email them to support. Kachingo will send a replacement or issue a refund within 5 working days.

Problem: The colour of the frame looks different from the preview.
Reason: Monitor calibration differences.
Solution: Request a sample colour swatch before ordering if you’re very particular about shade.

Best Practices from Experienced Users

• Always order a sample swatch of the frame colour and matting before committing to a large order.
• For 3D items, use a double-sided tape that is acid-free to prevent damage over time.
• If framing a certificate or diploma, ask for a conservation mount (acid-free matting) to prevent yellowing.
• Consider using Kachingo’s “design consultation” service for complex projects – it’s free and saves headaches.
• For multiple frames, order them together to reduce shipping costs and ensure colour consistency.

Comparison Table: Kachingo vs. DIY Framing

Aspect	Kachingo	DIY Framing (from shop)
Time required	5–10 minutes online + 5 days shipping	1–2 hours shopping + 2 hours assembly
Customisation	Unlimited sizes, depths, colours	Limited to in-store stock
Cost (8×10 frame)	£29.99 + shipping	£15–£30 for materials (frame, glass, mat)
Quality guarantee	Handcrafted, quality checked	Depends on your skill
Support for unusual items	Expert advice via email/phone	None
Ease of use	Very easy – guided tool	Moderate – requires measuring and cutting

DIY framing can be cheaper for simple frames, but Kachingo saves time and eliminates risk of mistakes.

Frequently Asked Questions

1. How long does it take to get my frame after ordering?
   Standard delivery takes 5–7 working days for production, plus 1–2 days for courier shipping. Express orders are available for an extra £10.
2. Can I frame a heavy object like a football shirt?
   Yes, but you’ll need a frame depth of at least 40mm and should request a mounting solution (e.g., a shirt board). Kachingo can advise on the best method.
3. What if I don’t like the final result?
   Kachingo offers a 30-day satisfaction guarantee. If you’re not happy, they’ll work with you to adjust the frame or provide a refund (minus shipping).
4. Do you offer glass or acrylic?
   Standard frames come with real glass. For safety, you can request acrylic (perspex) at an additional cost of £5–£10 depending on size.
5. Can I add a personalised engraving or text on the frame?
   Currently, Kachingo does not offer engraving. You can add a separate nameplate or use the matting to write a message before ordering (by note).

Conclusion

Kachingo takes the guesswork out of creating a professional box frame. By choosing the right size, depth, and matting, and by following the step-by-step guide above, you can turn any memory into a wall-worthy display. Avoid common pitfalls like mismeasurement or colour mismatch, and don’t hesitate to use the free design consultation for tricky items. Your frame will arrive handcrafted, ready to hang, and backed by a solid guarantee. Start your design at https://www.personalisedboxframes.com/ and see how simple it can be.